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Terms
BLACK DYKE BAND RETURNS POLICY
 

We hope that you will be pleased with your purchase. If, for whatever reason you are not entirely satisfied and can provide proof of purchase, we will be happy to refund the purchase price in full, provided the product is in fully re-saleable condition and is returned to us within 28 days.

Where possible, refunds will be offered through the same payment method used at the time of purchase.
Alternatively, where proof of purchase cannot be provided, a credit note may be offered or an exchange given.

Please allow up to 10 working days for your return to be processed.
If you wish to send your parcel back to us by post, please make sure your items are securely wrapped including a fully completed copy of the Exchange/Returns Form and together with a copy of invoice/receipt and return to us at the following address:
 
          Returns Department
          Black Dyke Band
          Sandbeds
          Queensbury
          Bradford
          BD13 1AB

 

Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned. If however, the reason for the return is on the part of Black Dyke Band in any way, or if the goods are faulty, we will credit your account with the returned postage costs.
 
‚ÄčIf you are unsure of any of the above, please do not hesitate to contact the secretary 07976 825451 who will endeavour to assist you.

Your statutory rights remain unaffected.


PRIVACY POLICY

Black Dyke Band is committed to protecting the privacy of those using our online catalogue and the confidentiality of the information which our customers provide us with. We use the information we collect to help us provide a service that will ensure your order is processed smoothly. Black Dyke Band will never sell personal information, or share your details with third parties unless these are required to fulfil your order.

Download our returns form, complete and return with your goods: Exchange & Returns Form